• Betsy’s Returns Policy

🐾 Raw Dog Food Returns & Refund Policy

We’re committed to delivering frozen, high-quality raw food for your dog. Due to the perishable nature of our products, we have specific guidelines to ensure the safety of our customers and pets. Please review our policy below:

📦 Damaged, Incorrect, or Defective Orders

If your order arrives damaged, thawed, or incorrect, please contact us within 24 hours of delivery. We’ll gladly offer a refund if:

  • The product was shipped in error
  • The packaging was compromised
  • The food arrived thawed or spoiled

What we need:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

Send to: carla@betsysrawfood.com

🚫 Returns on Perishable Products

Because our products are raw and perishable, we do not accept returns once items have been delivered. This helps us ensure product safety for all pets.

❄️ Shipping & Handling Notes

All raw food orders are shipped frozen with insulated packaging and ice packs

Orders must be unpacked and stored in a freezer immediately upon delivery

We are not responsible for orders left outside beyond the delivery day